PRIVACY POLICY

[As of 30 March 2020]

Personal Data Protection

Uptime App Ltd. (“Uptime”) is committed to ensuring user privacy.  Therefore, we have tried to answer any questions you may have below.  Personal data is defined by the European General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.’

In other words, personal data can be described as any information about you, which enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

You will find the personal data we use below.  Also, Uptime has appointed a Data Controller who oversees the collection and protection of your Personal Data.  Our Data Controller can be reached by email at ­­­­­­­­­­­­privacy@uptime.app. 

What Personal Information About Customers Does Uptime Collect and Why?

If you are just visiting Uptime to look around and check it out, we only collect Automatic Information, such as Cookies.  For a better understanding of how we use Cookies and how to change your Cookie settings or disable Cookies altogether, please visit the Uptime Cookie Policy page.

If you decide to download and use the Uptime application (the “Uptime App”), we will collect information such as your name, age, phone number and/or email address to enable you to use Uptime’s services (the “Uptime Services”).  We may also give you the option to provide additional information, such as address and social media information.  All of the information we collect will be used to communicate with you and to gather data about how you use the Uptime Services.

We will also collect information from Experts who add videos and playlists to add to Uptime’s library (the “Uptime Expert Services”), as further described below.   

Here are the types of information we gather and the technical means we use to gather it:

Information You Give Us

Uptime receives and stores any information you provide in relation to the Uptime Services using an electronic form where we ask you to enter certain personal data through our third-party applications, which are identified in the table below.  With your consent, we will use your email address to send you information on Uptime’s updates and features.  We may also email you with a monthly newsletter and, from time to time, we will send you updates and information on recent developments. 

FOR UPTIME EXPERTS: Uptime receives and stores any information you provide in relation to Uptime Expert Services using an electronic form where we ask you to enter certain personal data through our third party applications, which are identified in the table below.  When you apply for a job or to become an Uptime Expert, you are asked to supply us with such information as your name, address, email, phone number, date available to start and desired salary.  You also have the opportunity to upload your cover letter and resume, as well as links to your social media or other internet-based accounts you wish to provide.  You can choose not to provide this information if you do not wish to take advantage of the Uptime Services.

For What Purposes Does Uptime Process Your Personal Information?

We process your personal information to operate, provide, and improve the Uptime Services. These purposes include:

Communications with you.

We use your personal information to communicate with you in relation to Uptime Services via email and/or text messaging.  When you consent to our processing your personal information for this purpose, you may withdraw your consent at any time and we will stop processing of your data.

Does Uptime Share Your Personal Information?

To support the Uptime Services, Uptime may engage and use data processors (each, a “Subprocessor”) with access to certain information collected from visitors and Users (“User Data”).  The table below provides important information about the identity, role, and link to the privacy policy of each Subprocessor.

What is a Subprocessor?

A subprocessor is a third party data processor engaged by Uptime, who has or potentially will have access to or process User Data (which may contain Personal Data). Uptime uses different types of subprocessors to perform specific functions as outlined below.

The subprocessor has the same direct responsibilities and liabilities under the GDPR as the original processor has. Uptime requires subprocessors to satisfy equivalent obligations as those required from Uptime (as a Data Processor).

Third Parties

Uptime currently uses third party Subprocessors to provide infrastructure services. Uptime undertakes a careful selection process by which it evaluates the security, privacy and confidentiality practices of subprocessors, as well as ensuring the quality of Services they provide.

Infrastructure Subprocessors

Uptime may use the following Subprocessors to host Personal Data or provide other infrastructure that helps with delivery of our Services:

Airtable

Stores information regarding expert videos and related agreements

https://airtable.com/privacy_previous

Amplitude

Creates core analytic reports and stores data history

https://amplitude.com/privacy 

Amazon Web Services

Provides cloud computing platforms

 https://aws.amazon.com/privacy/

BambooHR

Job postings and employment processing

https://www.bamboohr.com/privacy-policy/

Branch

Used to send links to the Uptime App when inviting users and attributes source

https://branch.io/policies/#privacy

Cognito

Services for authentication, authorization, and user management for website and mobile app

 https://aws.amazon.com/privacy/

GetVero

Used for push notifications

https://www.getvero.com/privacy/

Google Form

Used in conjunction with Hubspot to provide fillable forms and surveys to create data input forms that allow users to submit technical support cases and other customer service requests.

https://policies.google.com/privacy

Google Analytics

Evaluate site usage, compile site activity reports, and provide other services related to website activity and internet usage on behalf of Uptime

https://policies.google.com/privacy?hl=en-US

Hubspot

Email tracking, including compiling reports that provide information about individual users’ preferences

https://legal.hubspot.com/privacy-policy

Lokalise

Management system used for translating audio and visual content

https://lokalise.com/privacy-policy

 

Segment

Collects user events from mobile app

https://segment.com/legal/privacy/

 

Stream

Uses speech to text, auto-generated closed captions to ease in accessing relevant content

https://getstream.io/legal/privacy/

 

Typeform

Used in conjunction with Hubspot to provide fillable forms and surveys to create data input forms that allow users to submit technical support cases and other customer service requests.

https://admin.typeform.com/to/dwk6gt/

 

Testflight

Used to offer Uptime Testing through Apple’s App Store

https://www.apple.com/legal/internet-services/itunes/testflight/

 

If any of your personal data is used by these parties, Uptime will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, as well as Uptime’s legal obligations.  If any of your personal information is transferred or used outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK.

How Secure is Information About Me?

We are designing our system with your security and privacy in mind.  We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We also maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information.  We are confident that we are using the latest state-of-the-art technology to ensure that your information is fully protected.

What Information Can I Access?

Right now, to access the information you have submitted through the electronic form, you must email the Data Controller at privacy@uptime.app.  In the future, as the Uptime Services become more complex, you will be able to access all personal information collected from you by Uptime through a link.  The link will allow you to verify the accuracy of your information and to make any corrections.   

What Choices Do I Have?

If you have any questions or objection as to how we collect and process your personal information, please contact our Data Controller at privacy@uptime.app

Also, if you want to browse our website anonymously, you may do so by disabling cookies on your browser or by clicking here.

How Long Do We Keep Your Personal Information?

We keep your personal information as long as may be necessary to enable your continued use of Uptime Services.  If you wish to have Uptime delete your personal information and/or for Uptime to cease contacting you, please email the Data Controller at privacy@uptime.app.  Any emails from Uptime will also have a link for you to opt out of receiving future emails from Uptime.

What are my Rights Under the GDPR?

Subject to EU law, you have the following rights in relation to your personal information:

Right of access: If we are processing your personal information you can request a copy of that information by emailing the Data Controller at privacy@uptime.app.

Right to rectification: If your personal information is inaccurate or incomplete, you are entitled to ask that we correct or complete it.  If we shared your personal information with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal information so you can contact them directly.

Right to erasure: You may ask us to erase your personal information in some circumstances, such as where we no longer need it or you withdraw your consent.  If we have shared your data with others, we will alert them to the need for erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal information with so you can contact them directly.

Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your personal information in certain circumstances, such as where you contest the accuracy of the data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal information with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal information so you can contact them directly.

Right to data portability: You have the right to obtain your personal information from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your personal information in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

Right to object: You may ask us at any time to stop processing your personal information, and we will do so.

Rights in relation to automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your personal information, including profiling, unless this is necessary in relation to a contract between you and us or you provide your explicit consent to this use.

Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.

Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal information, you can report it to the data protection authority that is authorised to hear those concerns.

What if I Still Have Questions?

If you have any concern about privacy at Uptime or want to our Data Controller, please email privacy@uptime.app with a thorough description of your issue and we will try to resolve it for you.