book hack

Difficult Conversations

Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher

5 mins

3 key insights

Visual, audio & text

Difficult Conversations identifies why we shy away from some conversations more than others and what we can do to navigate them successfully.


Difficult Conversations

Difficult Conversations

by Douglas Stone


No matter what you do, you will find yourself on one side of a difficult conversation from time to time. These tough talks can happen anywhere, in your personal or professional life. They may even come at an unexpected moment.

It's hard to talk about sensitive topics, so we often shy away from these conversations altogether if we can't predict the outcome. So how do we handle these tough conversations when they come our way? In Difficult Conversations: How To Discuss What Matters Most, communication experts Douglas Stone, Bruce Patton, and Sheila Heen offer real-life examples and tips for how you can get through hard discussions.

Favorite quote

The urge to blame is based on the fear of being blamed.

- Douglas Stone, Bruce Patton, and Sheila Heen

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