Podcast Hack
Reinventing Customer Service with AIBy Intercom's The Ticket, Fergal Reid

In a Nutshell

In this June 2024 episode of Intercom's Off-Script podcast, Fergal Reid, Vice President of AI at Intercom, discusses the software company's vision of the future of customer service.

Favorite Quote

Modern AI and the momentum behind it is now highly likely to represent the biggest economic and societal shifts since the Industrial Revolution. It will probably, in a short number of years, do just about everything we call work.

Eoghan McCabe, CEO and Co-Founder, Intercom

Introduction

Artificial intelligence (AI) will soon be an essential part of our workforce, with customer service potentially becoming one of the first industries it dominates.

Intercom Inc. is a customer service software company that has invested heavily in the development of AI.

In this June 2024 episode of Intercom's Off-Script podcast, the company's Vice President of AI, Fergal Reid, explains how and why the firm is developing an AI-first customer service platform that will be able to handle all customer-service queries.

Here are the 3 key insights from this Hack

1.
AI’s potential is not fully understood
2.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
3.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.

To see the rest,Download the app