Explore how to use email more effectively and productively with these easy-to-use tips from Judy Steiner-Williams, senior lecturer at Indiana University's business school.

When we work on our communication skills, we usually focus on our in-person interactions, forgetting how much of our communication is conducted online.

Recent studies have found that the average worker spends about 30% of their work time managing email.

When you know how to use written communication effectively and efficiently, you can free up a lot of the working day.

Judy Steiner-Williams is a senior lecturer at Kelley Business School at Indiana University, specializing in business communication.

In this course, Steiner-Williams identifies multiple techniques for writing the appropriate emails for different workplace situations, and explores email etiquette in depth.

Steiner-Williams’ prime objective is to share her expertise on utilizing emails as a communication tool.