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Working with Upset Customers Summary

Jeff Toister

Working with Upset Customers

by Jeff Toister

Working with Upset Customers

Jeff Toister

Clock Icon5 min
Insight Icon3 key insights
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In Working with Upset Customers, customer service extraordinaire Jeff Toister teaches you the best methods for dealing with angry customers, growing from the experience, and improving your future service.

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Working with Upset Customers

by Jeff Toister

Working with Upset Customers

Jeff Toister

Overview

Customers can be difficult to work with. They get angry, upset, embarrassed, and take it out on who they think should be responsible: you. Working with Upset Customers is the perfect course for anyone who operates within a business that has deals directly with customers. Whether you're a consultant at Sephora, a waiter at the local diner, a doctor improving his bedside manner, or an HR manager at a big corporation looking to improve staff training, there's lots to be learned from this course.

Jeff Toister is a leading authority on customer services. He has written four books on the subject: "Service Failure", "The Service Culture Handbook", "Customer Service Tip of the Week", and "Getting Service Right." Not only is Toister a successful multi-author, he is also a sought-after keynote speaker, and the president of Toister Performance Solutions, Inc. Toister actively trains and contracts with individuals and companies to help them improve their customer services.

Toister designed this course to help people deal with real-world upset and angry customers. l Working with Upset Customers will help you upskill your customer service abilities with practical tips that can be easily and immediately implemented. This course unpacks ways that will make customer service more enjoyable for the customer and for you. You'll learn how to deal with angry customers, grow from those experiences, and work proactively to prevent future problems.

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Favorite Quote

"What matters most is three things. Did you do your best? Did you learn from your experience? And did you give your next customer the best service possible?"

Jeff Toister

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Working with Upset Customers

Jeff Toister

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