In this course, customer service extraordinaire Jeff Toister teaches you the best methods for dealing with angry customers, growing from the experience, and improving your future service.

Customers can be difficult to work with. They get angry, upset, embarrassed, and take it out on the person they think should be responsible: you.

Jeff Toister is a leading authority on customer service, having written four books on the subject, including The Service Culture Handbook and Getting Service Right.

Toister is also the president of Toister Performance Solutions, Inc., where he trains individuals and companies to improve their customer services.

Whether you're a waiter at the local diner, a doctor improving his bedside manner, or an HR manager at a big corporation looking to improve staff training, Toister can help you level up your customer service abilities with practical tips.

This course unpacks ways to make customer service more enjoyable for the customer and you.

You'll learn how to deal with angry customers, grow from those experiences, and work proactively to prevent future problems.