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Never Lose a Customer Again Summary

Joey Coleman

Never Lose a Customer Again

by Joey Coleman

Never Lose a Customer Again

Joey Coleman

Clock Icon5 min
Insight Icon3 key insights
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Never Lose a Customer Again teaches readers how to create an effective customer experience in order to increase client retention rates.

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Never Lose a Customer Again

by Joey Coleman

Never Lose a Customer Again

Joey Coleman

Overview

With over 20 years of consulting experience, Joey Coleman is a Wall Street Journal bestselling author, speaker, and teacher. In his book, Never Lose a Customer Again, published in 2018, Coleman aims to show readers the importance of customer loyalty.

Through personalized conversations, the art of gift-giving, and authentic transparency, businesses can elevate their customer relationships to maximize profits. Coleman's eight-phase model teaches you exactly how to bring your business to the next level with corresponding timelines and personal tips.

Contrary to popular belief, retaining customers requires little financial investment. Rather, successful businesses need leaders with a committed mindset, dedicated to delivering high-quality services to every customer.

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"Regardless of where your business operates, what industry you work in, or the size of your operation, you are likely losing approximately 20 to 70 percent of your newly acquired customers in the first 100 days of the relationship."

Joey Coleman

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Never Lose a Customer Again

Joey Coleman

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