Crucial Conversations teaches us how to avoid conflict and find positive solutions in high-stakes conversations so that we can become more effective in our personal and professional lives.

Every day, we engage in conversations. They can range from informal to formal, but whatever the dialogue may be, things can occasionally get heated.

It's easy for a discussion to take a quick turn for the worse, and someone ends up feeling hurt or frustrated.

A crucial conversation is a discussion where the stakes are high, opinions vary, and emotions are strong.

While tense situations may be unavoidable, Crucial Conversations: Tools for Talking When Stakes Are High will help you make them less painful for everyone involved.

The authors of Crucial Conversations studied successful communicators for more than 25 years. They concluded that what made these communicators so skillful was their ability to handle important conversations effectively.

This book teaches countless valuable tools on how to handle high-stakes discussions and make them positive, safe, and goal-oriented.