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Crucial Conversations Summary
by Kerry Patterson
Crucial Conversations teaches us how to avoid conflict and come to positive solutions in high-stakes conversations so that we can become more effective in our personal and professional life.
by Kerry Patterson
Every day, we engage in conversations. Some are with our mother or our spouse, while others are with coworkers or our boss. They can range from informal to formal, but whatever the dialogue may be, things can occasionally get heated. It's easy for a discussion to take a quick turn for the worse and end up with one or two people feeling hurt or frustrated.
The authors define a crucial conversation as 'a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.' While these tense situations may be unavoidable, Crucial Conversations will help them be less painful for everyone involved.
The authors of Crucial Conversations: Tools for Talking When Stakes Are High studied successful communicators for more than 25 years, and came to the conclusion that what made them so skillful was their ability to handle important conversations effectively. These people have the skills to handle any hard discussion, regardless of the person.
Now, you can learn exactly how you can become a similarly powerful communicator too. This book teaches countless valuable tools on how to handle these high-stakes discussions so they can become positive, safe, and goal-oriented.
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"It's the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer."
– Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler