course hack
Working with Difficult PeopleBy Chris Croft

In a Nutshell

This course explores how to deal with difficult co-workers, teaching you to build your self-confidence so that your productivity isn't affected by those seeking to intimidate you.

Favorite quote

It's much easier to change yourself than other people. All you have to do is work out how to work more effectively with the apparently difficult person.

Chris Croft

Introduction

Interacting with difficult team members every day can be an incredibly frustrating part of your job. Whether your colleague is stubborn, condescending, or disorganized, it's incredibly draining to have to deal with difficult personalities and can severely damage your motivation and productivity levels.

Course instructor Chris Croft is a lecturer and thought leader who's been teaching leadership, management, and communication skills for around 20 years. Juggling difficult personalities is all about treading the fine line of communicating with both assertiveness and empathy. In this course, Croft outlines how to inadvertently alter the mindset of difficult individuals so they don't affect you and your work.

Here are the 3 key insights from this Hack

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    There are two methods for handling aggressive work colleagues
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