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Working with Difficult People

Chris Croft

Working with Difficult People

by Chris Croft

Working with Difficult People

Chris Croft

5 min
3 key insights
Visual, audio & text

Leadership and management expert Chris Croft explores how to deal with a difficult co-workers and building your own self-confidence, so that your workplace engagement and productivity is not damaged by those seeking to intimidate you.

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Working with Difficult People

by Chris Croft

Working with Difficult People

Chris Croft

Overview

Interacting with difficult team members every day can be an incredibly frustrating part of your job. Whether your colleague is stubborn, condescending, or disorganized, it's incredibly draining to have to deal with difficult personalities and can severely damage your motivation and productivity levels.

Course instructor Chris Croft is a lecturer and thought leader who's been teaching management and communication skills for approximately 20 years. Juggling difficult personalities is all about expertly treading the fine line of communicating with both assertiveness and empathy. In this course, Croft outlines how to inadvertently alter the mindset of a difficult individual so they do not affect you and your work.

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Favorite Quote

"It's much easier to change yourself than other people. All you have to do is work out how to work more effectively with the apparently difficult person."

Chris Croft

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Working with Difficult People

Chris Croft

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