Uptime logo
Uptime logo
CreatorsSign in

Get in touch

Contact usFAQ
InstagramFacebookTwitterLinkedIn
CreatorsSign in
en

Book Hack
The Startup's Guide to Customer SuccessBy Jennifer Chiang

In a Nutshell

What is customer success? From Amazon Prime to 24/7 support, customer service has evolved past its old role and turned into a market-shaping enterprise.

Favorite Quote

Customers are becoming more accustomed to top-notch support and experience, and every company – whether you're an old traditional behemoth or a new scrappy startup – must adhere to those customers' expectations and standards or else go down the drain.

Jennifer Chiang

Introduction

If you work outside of the business world, the term 'customer success' might seem a little foreign.

Whether you realize it or not, millions have been impacted by this trend, which has come to dominate both inter-business and consumer-facing markets over the past 20 years.

Jennifer Chiang is an educational technology industry veteran and a customer success guru.

In The Startup's Guide to Customer Success, Chiang lays out the fundamentals for building a customer success team from the ground up as well as the importance of doing so.

Find out why customer success can be overwhelming, how to overcome its challenges, and why it matters in a modern-day organization.

Here are the 3 key insights from this Hack

  1. 1.
    Customer success can be overwhelming for startups
  2. 2.
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
  3. 3.
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
To see the rest,Download the app

Thousands more Hacks on Uptime

Stand out from the crowd

Uptime helps you save time, reach your goals, and feel more confident across any area of your life.