Course HackThe Manager's Guide to Difficult ConversationsBy Marlene Chism
In a Nutshell
This LinkedIn Learning course teaches managers how to address challenging issues, offering strategies for staying professional, minimizing assumptions, and achieving the best outcome for all parties.
Favorite Quote
One of the skills you need to become a top leader is the ability to initiate difficult conversations. But initiating difficult conversations is not a skill where you can just wing it … To be an excellent leader, you need skills, processes, mindsets, and distinctions.
Marlene Chism
Introduction
As a leader, handling occasional uncomfortable situations is part of your job, but keeping your cool and achieving a positive outcome for everyone is a skill that requires work.
Avoiding difficult conversations can be costly for organizations, resulting in poor staff retention and even litigation, so addressing and resolving issues as they arise is crucial.
Marlene Chism is a consultant, author, and executive educator who helps managers and leaders develop the skills and mindsets that create accountable cultures.
In this LinkedIn Learning course, Chism covers several learning objectives, including knowing the right time to address an issue, mapping out difficult conversations, and creating a culture of accountability.
Here are the 3 key insights from this Hack
- 1.Effective management requires directly addressing difficult workplace situations
- 2.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
- 3.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
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