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The Heart of Business Summary

Hubert Joly

The Heart of Business

by Hubert Joly

The Heart of Business

Hubert Joly

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Insight Icon3 key insights
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This book by former Best Buy CEO Hubert Joly makes an impassioned case for shifting business models from a profit-driven mentality to an empathetic and purpose-driven perspective in order to succeed in the next era of capitalism.

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The Heart of Business

by Hubert Joly

The Heart of Business

Hubert Joly

Overview

Today, disengagement at work is recognized as a global epidemic that causes businesses to fail from the ground up. Only 16% of people feel they are 'fully engaged' while working. This is not only a problem for the wellbeing of the general workforce, but also leads to lower productivity, higher employee turnover, and low customer satisfaction and profitability.

In 2012, analysts and investors were predicting that Best Buy was on its way to extinction. Through an overhaul of leadership principles, Hubert Joly revitalized and restored a thriving business that began focusing on people over profits, thereby ensuring Best Buy's future.

In this book, the former CEO explains that instilling a sense of purpose and building human connection among your workforce leads to better business and even higher profits. The Heart of Business shows how cultivating purposeful and vulnerable leadership fosters autonomy among employees, so they can engage with their work for reasons beyond a paycheck.

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Favorite Quote

"Wealth is evidently not the good we are seeking; for it is merely useful and for the sake of something else."

Aristotle

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The Heart of Business

Hubert Joly

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