Course HackSure, I know How to Talk to People!By The Open University, Dr Zoë Walkington
In a Nutshell
This course from OpenLearn explores communication skills in a policing context, focusing on building rapport and engaging positively with others.
Favorite Quote
If a conversational partner is aggressive and impatient, it makes us want to talk less. If a conversational partner is empathic and understanding, it makes us want to talk more.
Dr. Zoe Walkington
Introduction
Communication skills are vital in both our personal and professional lives.
Since we communicate every day, we might think we've mastered these skills. But gaining a deeper psychological understanding can help us better prepare for difficult conversations.
By understanding how other people work, we can ensure we maintain good rapport and engage positively with them.
From The Open University's OpenLearn platform, this course is taught by Dr. Zoe Walkington, a psychology lecturer and deputy director of learning at the Centre for Policing Research and Learning.
The course introduces a simple interpersonal model to build rapport, identify behaviors, and adapt your approach for positive outcomes in communication.
Here are the 3 key insights from this Hack
- 1.Behaviors always fall somewhere in the interpersonal circle
- 2.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
- 3.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat, leo ut.
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