QBQ! Summary

QBQ!

John G. Miller

Imagine you're enjoying a nice lunch at your favorite restaurant. As a busy waiter takes your order, you request to have a Diet Coke to drink. Unfortunately, the young man informs you that they only have Pepsi. Not wanting to take too long, you let him know that's alright and think nothing of it as he hurries off. Eventually, your food comes, and you begin to enjoy your meal. Moments later you hear a flurry of activity behind you and before you know it there is a nice, cold, 20-ounce bottle of Diet Coke in front of you. "I thought you said that you didn't sell Coke?" you ask the diligent waiter. He responds with "we don't, but the grocery store around the corner did!" As you question who paid for it and the boy mentions that he did, you are taken aback in amazement. What incredible service!

This is just what happened to author John Miller as he describes at the beginning of his book QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life. This diligent young waiter perfectly exemplifies what it means to have the right attitude: a trait that you'll soon see is a simple matter of asking better questions.