Phone Based Customer Service Summary

Phone Based Customer Service

by Jeff Toister

As anyone who works in customer-oriented industries knows, it's near-impossible to please everybody. Whether you're in a customer service representative role, or you have your own small firm, at some point you'll have to communicate or even appease a customer through the telephone. Handling a customer complaint is an important opportunity for building brand loyalty. If you can deftly solve a problem, you can completely transform your customer's view of your business. An exchange through the phone is particularly challenging as you cannot see the other person nor gauge their body language.

Thankfully, this course on Phone Based Customer Service will help you learn how to navigate the ropes and effectively handle any verbal exchange through the phone so that the customer comes out feeling satisfied at the end. Learn how to handle a variety of commonly encountered situations or dialogues so that next time you come across something similar, you'll be ready for it.

This quick course will not only improve how you manage customer satisfaction through phone conversations, but also help the business elevate its customers' experience. Learn how to effectively communicate, from the start to the end of your call, so that the customer on the other end of the line feels that their issue has been properly handled and addressed.

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