This course explores how to succeed in the retail sales industry, sharing strategies for making a great first impression and dealing with difficult customers.

Working in retail isn't easy.

Every day, you have to deal with many customers, some of whom are far more demanding and irrational than others.

Speaker, author, and consultant Noah Fleming has had his fair share of retail jobs.

In this course, Fleming walks us through some of the most important things to keep in mind as you navigate the retail and customer service industry, from impressing managers, building relationships with coworkers, to dealing with irrational customers.