Leadership and team dynamics expert Dr. Eric Zackrison explains how self-awareness, empathy, and effective communication can make us better leaders and coworkers.

Leading a successful business or organization requires many complex skills, including strategic thinking, decision-making, and financial literacy, but many people overlook emotional intelligence.

It may seem like emotions have little to do with business, but an effective leader has to cultivate healthy relationships and mutual trust within their team, which is why emotional intelligence is key.

Eric Zackrison is an experienced consultant and educator who specializes in leadership, organizational communication, and team dynamics.

In this Coursera course, Zackrison explains the key elements of emotional intelligence in leadership: self-awareness, self-regulation, social awareness, and social skills.