book hack
Delivering HappinessBy Tony Hsieh

In a Nutshell

Delivering Happiness explains how the online shoe retailer Zappos built a unique company culture and customer experience that turned into a billion-dollar business.

Favorite quote

Money alone isn't enough to bring happiness… Happiness is when you're actually truly okay with losing everything you have.

Tony Hsieh

Introduction

In Delivering Happiness, find the secrets to great customer service as you follow into the footprints of Tony Hsieh, one of the world's leading entrepreneurs. Zappos, Hsieh's company commercializes shoes all over the world. It has become one of the market's leaders through providing constant excellent service to all customers.

Originally started by Nick Swinmurn in 1999, it was quickly joined by Hsieh as an investor before they decided to work together as co-CEOs.

Swinmurn left in 2006 with all his stock and Zappos was acquired by Amazon in 2009 for $1.2 billion. Hsieh remains its CEO and has decided to share his tips for improving customer service and building a billion-dollar business in this book – so you can take a leap of faith and make your vision a reality.

Here are the 3 key insights from this Hack

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    Company culture is more important than customer service
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