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De-Escalating Intense Situations

Myra Golden

De-Escalating Intense Situations

by Myra Golden

De-Escalating Intense Situations

Myra Golden

5 min
3 key insights
Visual, audio & text

In this insightful course, expert coach and customer service professional Myra Golden teaches you how to solve conflict peacefully, while maintaining order and getting the results that you want - because intense situations can be fought with calmness, and they should be!

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De-Escalating Intense Situations

by Myra Golden

De-Escalating Intense Situations

Myra Golden

Overview

If you've ever worked in customer service, you'll know how easy it is for situations to escalate and get out of hand. In this industry, conflict will naturally occur from time to time. That's not a reflection on you, or your ability to do your job. The key is knowing how to handle and channel your customer's anger in order to de-escalate the situation and work towards a positive resolution.

With her years of experience as a trainer specialized in conflict management and resolution, author Myra Golden has decided to let you in on the secrets of solving problems before they go too far and use basic principles of psychology to get yourself out of the stickiest situation -while making sure both parties are satisfied.

Are you ready to work on your soft communication skills and become a great active listener and worker? Do you have a hard time keeping your cool during stressful situations? The tricks to brilliant customer service are easier than you think - so let's dive right in.

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"One of the top reasons customers escalate, is because you're not telling them what they want to hear."

Myra Golden

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De-Escalating Intense Situations

Myra Golden

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