Business Etiquette: Phone, Email, and Text

Business Etiquette: Phone, Email, and Text

by Suzanna Kaye

Suzanna Kaye is a Professional Organizer and Productivity Trainer, and has been helping people gain control of their lives since 2006. Building from a background in business, finance, and education she now specializes in helping people with chronic disorganization, ADD, and other conditions become more productive. Her focus is on empowering her clients to maximize their capacity and improve their productivity by helping them simplify even the most difficult of tasks.

This course on business etiquette achieves just that by highlighting simple but effective techniques that can be applied in both written and verbal communication. If implemented according to Kaye's guidelines, these strategies can lead to successful business relationships even for people that may have been regarded as bad communicators. Each one of the tools Kaye provides addresses a key area of communication in the digital age, making it easier to take advantage of the platforms already available.

Kaye shows us that effectively following accepted virtual business communications etiquette is such an important part of professional conduct even before face-to-face meetings happen. More importantly, as business becomes more digital, sometimes the our first impressions might be delivered via text, email, or phone. So it's really important that we make that impression count.

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