course hack

Business Etiquette: Phone, Email, and Text

Suzanna Kaye

5 mins

3 key insights

Visual, audio & text

Productivity expert Suzanna Kaye provides guidelines on how to create and respond to texts, phone calls, and emails in a business setting.


Business Etiquette: Phone, Email, and Text

Business Etiquette: Phone, Email, and Text

by Suzanna Kaye


Effectively following accepted virtual business communications etiquette is an important part of professional conduct even before face-to-face meetings happen. And as business becomes more digital, sometimes the our first impressions might be delivered via text, email, or phone. So how can we make them count?

Suzanna Kaye is a Professional Organizer and Productivity Trainer, and has been helping people gain control of their lives since 2006. Building from a background in business, finance, and education, Kaye now specializes in helping people with chronic disorganization, ADD, and other conditions maximize their capacity and improve their productivity by helping them simplify even the most difficult of tasks.

This course on business etiquette highlights simple but effective techniques that can be applied to improve both written and verbal business communication. Each of the tools Kaye provides addresses a key area of communication in the digital age, making it easier to take advantage of the platforms already available.

Favorite quote

Anything you can do to save the other person time or energy is simply good etiquette and communication.

- Suzanna Kaye

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