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Be Our Guest Summary

Walt Disney Company

Be Our Guest

by Walt Disney Company

Be Our Guest

Walt Disney Company

Clock Icon5 min
Insight Icon3 key insights
Audio IconVisual, audio & text

Be Our Guest shows you how to take better care of your customers by outlining the philosophy and systems through which Disney takes care of theirs.

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Be Our Guest

by Walt Disney Company

Be Our Guest

Walt Disney Company

Overview

You have to hand it to Disney, they are one of the most long-last successful companies in the world. If you asked any child what their dream vacation would be, they'd likely say going to Disneyland or Disney World. But how has a company that's been around for almost a century stayed so relevant, especially with how fast our world changes?

The answer is that they know what they're doing when it comes to customer service. They take care in selecting the right staff and designing everything they offer around their guests. In Be Our Guest: Perfecting the Art of Customer Service the Disney Institute and Theodore Kinney will teach you how to can replicate their efforts to better care for your customers.

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Favorite Quote

"I don't want you guys sitting behind desks. I want you out in the park watching what people are doing and finding out how you can make the place more enjoyable for them."

Walt Disney

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Be Our Guest

Walt Disney Company

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