Join Uptime to get the key ideas from

COURSE HACK

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

Jeff Toister

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

by Jeff Toister

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

Jeff Toister

5 min
3 key insights
Visual, audio & text

Perfect for anyone in customer service, Phone Based Customer Service is a handy course for helping you build all the skills necessary for serving customer inquiries via telephone.

Get the app now

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

by Jeff Toister

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

Jeff Toister

Overview

As anyone who works in customer-oriented industries knows, it's near-impossible to please everybody. Whether you're in a customer service representative role, or you have your own small firm, at some point you'll have to communicate or even appease a customer through the telephone. Handling a customer complaint is an important opportunity for building brand loyalty. If you can deftly solve a problem, you can completely transform your customer's view of your business. An exchange through the phone is particularly challenging as you cannot see the other person nor gauge their body language.

Thankfully, this course on Phone Based Customer Service will help you learn how to navigate the ropes and effectively handle any verbal exchange through the phone so that the customer comes out feeling satisfied at the end. Learn how to handle a variety of commonly encountered situations or dialogues so that next time you come across something similar, you'll be ready for it.

This quick course will not only improve how you manage customer satisfaction through phone conversations, but also help the business elevate its customers' experience. Learn how to effectively communicate, from the start to the end of your call, so that the customer on the other end of the line feels that their issue has been properly handled and addressed.

Download the Uptime app to

Read or listen, with different modes
Adjust audio speed in the app
Bookmark to save titles for later
Share your favourite Hacks
Download

Download Uptime to get the key insights and actions from Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

Get the app now

Favorite Quote

"Make a difference in the lives of the customers that you serve."

Jeff Toister

View the full hack with Uptime

google play store badge

Phone Based Customer Service | e4dbb73b-fdd6-4871-9d84-4375878324f9

Jeff Toister

If you buy this course we may receive a small commission for this purchase.

Take this course on LinkedIn Learning
© 2021 Uptime App LtdWe will receive a small commission from all purchases on Amazon